General Terms and Conditions for Purchase

01. Introduction

These terms and conditions govern the use of this website (www.miojofficialj.com) and the purchase of products through it.

We recommend that you carefully read the Terms and Conditions, Cookies Policy, and Privacy Policy before using this website. By using this website or completing a purchase, you agree to be bound by these terms and policies. If you do not agree, please refrain from using this website.

These terms may be revised periodically.You are responsible for reviewing them regularly, as the applicable terms are those in effect at the time the website is accessed or the relevant contract formed (as defined below).

Please contact us via the website contact form with any questions regarding the terms or policies. Per your election, the contract (specified below) may be executed in any language the terms are provided in on this website.

02. Company Details

Goods are sold through this website under the name Mioj by Three B Ventures, owner of the Mioj trademark, located at 35 Abou El Feda, Zamalek, Cairo Governorate, Egypt 4271111, registered under Commercial Register number 208560.

03. Your Information and Site Visits

Your personal information provided to us will be processed pursuant to our Privacy Policy to ensure confidentiality. By using this website or completing the registration process, you consent to us processing your details and declare all information provided is true and accurate.

04. Site Use

Through using this website and making purchases, you agree:

- To only place lawful orders

- To provide your email, mailing address, and other contact details truthfully and accurately. By doing so, you consent
to us using this information to contact you regarding your order if needed.

- To make payments solely through methods listed on the site.

- Not to place any false or fraudulent orders. We reserve the right to cancel and report any such orders.

- To contact us at info@miojofficial.com if you do not wish us to process your personal data or want existing
records erased.

05. Service Availability

Goods offered on this website are available for delivery worldwide.

Please refer to our Shipping & Delivery for further information on estimated delivery time.

06. Contract Formation

To place an order, you must complete the online purchase procedure and click “Authorize Payment.” You will then receive an email confirming receipt of your order (“Order Confirmation”). Another email will confirm the order is being shipped (“Shipping Confirmation”). These Terms and the contract constitute a written agreement between us. An e-receipt with order details will be attached to the Shipping Confirmation (“E-Ticket”).

07. Error Correction

To correct any errors in your personal information submitted during site registration, you may modify it under “My
Account.”

You may also correct errors relating to personal information provided during purchase by contacting us through the
website contact form, as well as by exercising your right to rectification under the Privacy Policy through the site.

The site displays confirmation boxes at various stages of purchase that are required to proceed. It also provides
details of all items added to your cart so you may modify your order data prior to payment completion.

08. Product Availability

All orders are subject to product availability. Therefore, if supply difficulties occur or stock is depleted, we reserve the right to provide information on substitute products of equal or greater quality and value for you to order. If you do not wish to order the substitutes, we will reimburse any amounts paid.

09. Refusing Orders

We reserve the right to remove any product from the site at any time and modify site content. Although we will make all reasonable efforts to accept orders, exceptional circumstances may require us to refuse an order after sending an Order Confirmation. We reserve this right at any time.We have no liability to you or third parties for removing any product from the site, modifying site content, or not accepting an order after sending an Order Confirmation.

10. Delivery

Barring Clause 8 provisions regarding product availability and extraordinary events, we will seek to send the product(s) listed in each Shipping Confirmation by the date specified or, if none is given, within the estimated time-frame indicated when choosing the shipping method, and in any case within 30 days maximum of the Order Confirmation date.

Delays may nonetheless occur due to unforeseen circumstances or delivery location.

If unable to meet the delivery date for any reason, we will inform you and offer to proceed with purchase and set a new delivery date or cancel with a full refund. In any case, we do not deliver on weekends or holidays except for gift cards, which will be delivered on your specified date.

“Delivery” is understood to have occurred and the order “delivered” when you or another indicated party takes physical
possession of the goods, evidenced by signing for the order at the agreed delivery address.

11. Failed Delivery

If delivery becomes impossible, we will try to find a safe place to leave your order. If no safe place can be found, it will be returned to our warehouse.

We will leave a note explaining where your order is and how to request redelivery. If you will not be at the delivery
location on the agreed date, please contact us to arrange delivery for another day.

If after 15 days from the order being available for delivery it remains undelivered due to reasons not attributable
to us, we will assume you wish to cancel and terminate the contract. As a result of termination, we will refund all payments received from you, including delivery charges (except additional charges due to you selecting a delivery
method other than our standard option), without undue delay and in any case within 14 days of contract termination.

Please note we may require you to cover any costs we incur returning the goods.

12. Risk and Ownership

You assume responsibility for products delivered per Clause 10.

Ownership only transfers when we receive full payment of amounts due, including delivery charges, or on delivery (per Clause 10), if later.

13. Price and Payment

Product prices will be as indicated on our site, barring obvious errors. Although we aim to ensure site prices are correct, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and provide the option to confirm your order at the correct price or cancel. If we cannot contact you, the order will be treated as cancelled.

All prices displayed on the site include VAT but exclude delivery costs, which are added to the total price.

Once you have selected all items you wish to buy, they will be added to your cart. The next step will be processing the
order and making payment. To do this, you must follow the purchase process steps, providing or confirming the information requested in each step. You may also modify your order during the purchase process. The Shopping Guide provides a detailed description of the purchase process. If you are a registered user, a history of all the orders you have made is also available in "My Account."

14. Express Payment

The Express Payment feature streamlines purchases on the site by removing the need to enter shipping, billing, and
payment information for each transaction. The Express Payment service is available in the Shopping Bag section.

To use Express Payment, you must save your card information. This can be done when making a payment with any card accepted on the site by clicking "Save my card details". This will store the following card details: card number, holder name exactly as shown on the card, and expiry date.

To save your card information and use Express Payment, you must accept the applicable Privacy Policy and Conditions.

By agreeing to use Express Payment, you authorize payments to be made from the card in question. Card usage is subject to the written terms between you and the card issuer in all cases.

You may save card information for as many cards as you wish to use with Express Payment. To do this, you must make at least one payment from each card. The card whose information you saved most recently will be your "Favorite Card," and purchases made using Express Payment will be charged to this Favorite Card by default. You can change your Favorite Card in "My Account."

To use Express Payment, simply click on the "Express Payment" option that appears in the Shopping Bag. A screen
will immediately appear with the shipping, billing and payment information for your purchase. The information displayed cannot be edited, so if any details are incorrect, please do not complete the purchase. To make purchases using
different details, please do not use Express Payment.

You can change the Favorite Card associated with Express Payment in "My Account."

When utilizing our Express Payment feature, rest assured that we prioritize the security of your stored card information.
All card details, including the card number, cardholder name exactly as shown on the card, and expiry date, are securely encrypted and stored in compliance with industry-leading security standards. We employ robust measures to protect
this sensitive information from unauthorized access or misuse. By agreeing to use Express Payment, you authorize payments from the stored card, and it's important to note that card usage is subject to the written terms between you and your card issuer. Your trust is paramount, and we are committed to maintaining the highest standards of data security to ensure a safe and secure shopping experience.

15. Returns/Exchanges Policy

*Right of Withdrawal

If contracting as a consumer, you have the right to withdraw from the contract within 7 days, no justification required.

The withdrawal period expires 7 days after the Shipping Confirmation.

To exercise your right of withdrawal, please notify us at Mioj through the website contact functionality, unambiguously informing us of your decision to withdraw from the contract. You may use the model withdrawal form attached, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication regarding exercise of the right of withdrawal before the withdrawal period expires.

*Effects of Withdrawal

If you decide to withdraw from the contract, we will return to you all payments received from you including delivery charges (except additional costs resulting from your choice of a delivery method other than the least expensive type of standard delivery we offer) without undue delay. We will use the same means of payment used for the initial transaction, unless otherwise agreed. In any case, you will not incur any fees as a result of such reimbursement. Nevertheless, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

You must send back or hand over the goods to us at any Mioj store or to the courier arranged by Mioj without undue delay and in any event not later than 7 days from the day on which you communicate your withdrawal to us.

Unless you hand the goods over in a Mioj store or to a courier arranged by Mioj, you shall bear the direct cost of
returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Your right of withdrawal applies solely to the products that are returned in identical condition as you received them. You
will not be reimbursed if the product has been opened, used or damaged in any way. Please take reasonable care of the products while in your possession.

Please return the products in their original packaging along with any instructions, documentation, and wrappings
that accompanied them.

In any case, you must send the product to be returned together with the receipt that you received with the product's delivery.

You will find a summary on exercising this cancellation at the time of receiving the order.

*Returning products

You may return products to any Mioj store presenting the e-receipt that you received with the Shipping Confirmation, which is also available in your account on the website. You may show the receipt digitally on your mobile device screen, or print it and bring it to the store.

Alternatively, you may request that a courier pick up the goods by contacting us through the website chat
functionality. You must return the goods in their original packaging and follow the instructions under the "Returns" section of this website.

If the products were purchased as a guest, you may request return via courier by using the link sent to you in the Order
Confirmation email. Please contact us via the website chat if you have any questions. None of the above options will entail any additional cost to you.

After examining the article, we will inform you of whether you have the right to reimbursement. Delivery charges will be
reimbursed when the right of withdrawal is exercised within the stipulated time-frame and conditions.

Notwithstanding the above, we may withhold reimbursement until receipt of the goods or until you supply evidence of having sent back the goods, whichever is earliest. The amount paid will always be reimbursed using the same payment means used for the initial transaction, unless otherwise agreed.

Please contact us via email:
info@miojofficial.com - Call us at +20 1050509999 if you have any other questions.

*Returns of defective products

We are liable for material defects that exist at the time of delivery and which impair use as normal for products of the same type and which are not described in the contract.

If you believe that the product does not conform to the contract at the time of delivery, you must contact us
immediately via the website chat functionality, providing the product details and damage sustained.

You must deliver the products to us at any Mioj store or hand them over to the courier arranged by Mioj.

We will carefully examine the returned product and will notify you by email within a reasonable period if it can be
replaced or whether you have a right for reimbursement (as appropriate).

Reimbursement or replacement of the article will take place as soon as possible and, in all cases, within 14 calendar days from the date on which we send you an email confirming that the reimbursement or replacement of the nonconforming product is going ahead.

If we confirm the existence of defects or damage to the returned products, we will give you a complete refund, including the delivery and return costs.

The amount paid will always be reimbursed using the same payment means used for the initial transaction, unless otherwise agreed.

All rights recognized in current legislation are safeguarded.

16. Intellectual Property

You recognize and agree that all copyright, trademarks, trade name rights, and other intellectual property rights to
materials or content provided as part of the site are at all times owned by Three B Ventures. It is prohibited to use any such materials except with express permission from Three B Ventures.

This does not prevent you from using the site to the extent necessary to copy information relating to your order or
contact details.

17. Viruses and Pirating

You may not improperly use the site by knowingly introducing viruses, Trojans, worms, logic bombs, or other technologically harmful or damaging material.

You may not attempt unauthorized access to the site, the server hosting the site, or any related server, computer, or database.

You agree not to attack the site via a denial-of-service attack or distributed denial-of-service attack.

Non-compliance with this clause will be considered an infraction as defined under the applicable regulations. We will report any failure to comply with these regulations to the relevant authorities and cooperate with them to discover the attacker's identity. Likewise, in the event of non-compliance, authorization to use the site will be suspended immediately. We assume no liability for any damages arising from denial-of-service attacks, viruses, or other technologically damaging or harmful material that may affect your computer, IT equipment, data, or materials as a result of using this site or downloading content from it.

18. Linking to Our Site

If our site contains links to other websites or third-party materials, these links are provided for informational
purposes only and we have no control over the content of those sites or materials. Accordingly, we shall not accept any liability for any loss or damage arising from their use.

19. Written Communications

Applicable regulations require that some of the information or notifications we send to you be in writing. By using this
site, you agree that most communication between you and us will be electronic.

We will contact you via email or provide information by posting notices on this site.

For contractual purposes, you agree to use these electronic means of communication and accept that all contracts, notifications, information, and other communications we send you electronically comply with legal requirements
for being in writing. This condition does not affect your legal rights.

20. Notices

Notifications to us should preferably be sent via our website contact form. Pursuant to Clause 20 above and unless otherwise stated, we may send you notifications either by email or to the postal address you provided us when placing an order.

Notifications shall be deemed to have been received and acted upon as soon as they are posted on our website, 24 hours after having been sent by email, or three days after the postmarked date on any letter. As proof that a notification has been sent it shall be sufficient to prove, in the case of a letter, that it was correctly addressed, that the correct postage was paid and that it was duly delivered to the post office or mailbox; in the case of an email, that it was sent to the email address specified by the recipient.

21. Assignment of Rights

The contract is binding both for you and for us, as well as for our respective successors, transferees, and heirs. You may not transmit, cede, levy or in any other way transfer a Contract or any of the rights or obligations derived from the same, without having first obtained written consent from us. We may transmit, cede, levy, subcontract or in any other way transfer a contract or any of the rights or obligations derived from the same, at any time during the life of the Contract. To avoid any doubt, such transmissions, cessions, levies or other transfers shall not affect the rights which, as applicable, you have as a consumer recognised by law or cancel, reduce or limit in any way the express and tacit guarantees that we may have given you.

22. Waivers

Our failure to require strict compliance on your part of any of the obligations assumed under a contract or under these terms, or our failure to exercise the rights or legal actions that correspond to us under said contract or terms, shall not constitute the waiving or limitation of said rights or legal actions, nor exonerate you from fulfilling said obligations. The waiving on our part of a specific right or legal action shall not constitute the waiving of other rights or legal actions derived from the contract or from the terms.

The waiving on our part of any of these terms or rights or legal actions derived from the contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalised and communicated to you in accordance with the provisions of the notifications section above.

23. Partial Invalidity

Should any of these terms or any provision of a contract be declared null and void by firm resolution from the competent
authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of nullity.

24. Entire Contract

These conditions and any document referenced in the same constitute the entire contract between the parties as regards the purpose thereof, replacing any previous pact, agreement or promise made between the parties verbally or in writing.

The parties acknowledge that they have agreed to enter into the contract without depending on any declaration or
promise made by the other party or that could have been inferred from any statement or document in the negotiations entered into by the Parties prior to the contract, except those expressly mentioned in these conditions.

Neither party may take legal action regarding any untrue statement made by the other party, verbally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently). The only legal action that may be taken by the other party will be due to breach of contract in accordance with the provisions of these conditions.

25. Modifying These Terms

We reserve the right to revise and amend these Terms at any time. Your use of the website will be subject to the policies and terms in force at the time of use. Changes will only apply retroactively when required by law or competent authority. In this case, potential changes will also affect orders made previously.

26. Applicable Law and Jurisdiction

Use of our website and purchase contracts through the site are governed by the laws of Egypt. Any dispute arising from or related to use of the website or the contracts shall be subject to the non-exclusive jurisdiction of the courts of Egypt.

If you are entering into the contract as a consumer, nothing in this Clause prejudices the statutory rights you hold under applicable law.

27. Comments and Suggestions

Your comments and suggestions are always welcome. Please send any comments and suggestions through our contact form.

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

To Three B Ventures, owner of the Mioj trademark located at 35 Abou El Feda, Zamalek, Cairo Governorate, Egypt,
4271111

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:

Ordered on/received on (*):

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper)